Presenting AVTEL's services and capabilities clearly across Korean, Japanese, Spanish, and English-speaking markets.
AVTEL Global
A multilingual website and support system helping an international security business present services clearly and manage customer support more effectively.
AVTEL Global is a security company providing CCTV, biometric, and access control systems to clients across Asia Pacific, EMEA, Latin America, and the US.
Operating across markets with different languages and customer expectations meant the website needed to do more than present information. It needed to present it correctly for each audience, and support the customer service activity that followed.
The requirement was a multilingual platform built around AVTEL's actual customer base: structured for clarity across languages, with a support system to handle customer accounts and incoming service requests.
Presenting AVTEL's services and capabilities clearly across Korean, Japanese, Spanish, and English-speaking markets.
Building a content structure that could support additional languages as the business expanded into new markets.
Creating a customer support system capable of handling existing accounts and incoming service requests without creating additional load on the internal team.
Migrating existing customer accounts to the new support system without disrupting service continuity.
Keeping content consistent and manageable across multiple language versions through a CMS.
The website was translated into Korean, Japanese, and Spanish, with a framework in place to add further languages as the business develops.
Content is structured to present clearly across each language version, maintaining consistency in how services and capabilities are communicated.
A support system was built to handle customer accounts and service requests, with existing customer data migrated to ensure continuity.
The internal team can manage website content, pages, and updates across all language versions through the CMS without development support.
The support system provides a structured workflow for handling customer enquiries and service requests, reducing manual handling by the internal team.
The website and support system are built on a structure that supports further market expansion and additional language versions over time.
AVTEL's services are presented clearly across key international markets in the languages their customers actually use.
The framework for additional language versions is in place, supporting continued market expansion.
The customer support system manages incoming requests and account activity more effectively than the previous approach.
The internal team can update website content across language versions through the CMS without external support.
Existing customer accounts were migrated to the new system without service interruption.
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